Integrating SCOM 2007 R2 with CA NSM ticketing system Center

Kobile

2009-12-19 11:38:01 UTC

Hi Murad,

the best way is to use the interop conne ctor of scom, there is a universal
connector that you can use with some development in the CA side.
the connector create an XML file with the alerts detailes, so you can
collect the alert and open a case in CA. i've done it (with internal
developer) using the CA web service to open the cases.

Operations Manager 2007 R2 Connectors Overview
http://technet.microsoft.com/en-us/library/dd795251.aspx

Connectors Pre-deployment Considerations
http://technet.microsoft.com/en-us/library/dd795253.aspx

Controlling Connector Forwarding
http://technet.microsoft.com/en-us/library/dd795254.aspx

Examples for Alert Message Integration Logic
http://technet.microsoft.com/en-us/library/dd767792.aspx

kobile

Post by Murad Akram
Has anyone out there worked on integration piece of SCOM and actually hooked
in some 3rd party ticketing tool/system (remedy, CA NSM etc) into SCOM? I am
tasked to integrate SCOM 2007 R2 into our CA NSM helpdesk tool and have CA
cut tickets and send notifications alerts. What advice do you have for me to
figure out the integration piece? Does anyone have any links/docs that talk
about how messages/alerts coming from SCOM gets translated into the ticketing
tool of our choice? What are some of the things I need to consider for my
integration piece? What were your challenges doing this part when you were
rolling out SCOM at your company? Our goal is to forward all the alerts to CA
NSM and close them in SCOM as it will be a unidirectional communication from
SCOM to CA NSM.
What are some of the best practices out there?
What challenges I can face?
What are the system limitations (NSM or SCOM)?
What are the best ways to implement this solution?
--
Murad Akram